Everybody needs friends. One of the most famous questions of the 12 posed by the Gallup Q12 Employee Engagement Survey is “I have a best friend at work.” Many challenged the question as irrelevant. Then, decades worth of research shows that employees with healthy social connections at work along with teams that possess a deep…

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We often confuse clarity with decisiveness. Everyone expects a leader to be decisive especially in a crisis. “Tell us what to do.” When you do, you get: “No. We can’t do that.” Your people ask for a decision, and sometimes that’s what they need. More often, though, they are looking for clarity. But even for…

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