When the heat turns up in our conversations the tendency is to dig in our heels and expect others to adapt to our needs. It can be difficult to modify our natural preferences and engage in dialogue that brings out the best in ourselves and others, especially when we feel “time is of the essence”.…

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In times of uncertainty, things like change, conflict, setting expectations, role clarity or any number of challenges leaders of teams might face are top of mind. Yet, embedded in each of these challenges is our struggle to communicate in ways that connect to our “audience” so they “get it” and can respond quickly. We could…

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