Everybody needs friends. One of the most famous questions of the 12 posed by the Gallup Q12 Employee Engagement Survey is “I have a best friend at work.” Many challenged the question as irrelevant. Then, decades worth of research shows that employees with healthy social connections at work along with teams that possess a deep…

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When you are faced with a decision, what gets your attention? Is it the details? Is it the possibilities? Do you weigh out the pros and cons? Are you thinking about how to rally people around the decision?  Now, get in the room with a group of people and make a decision … together. The…

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We often confuse clarity with decisiveness. Everyone expects a leader to be decisive especially in a crisis. “Tell us what to do.” When you do, you get: “No. We can’t do that.” Your people ask for a decision, and sometimes that’s what they need. More often, though, they are looking for clarity. But even for…

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Confidence is necessary in doing the hard things inevitable in a crisis. It creates momentum that leads to new learning and inspires people to take action. For this kind of impact, a leader’s confidence needs to be rooted in faith rather than circumstance and built on strengths rather than focused on circumventing  weaknesses.  Conversely, confidence…

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Until confidence is tested, we are unaware of our lack. Crisis creates the opportunity for leaders to develop a critical leadership competency: confidence.  It’s self-assurance in your ability to address the crisis and the belief that you can rely on others to help meet the challenge. But, how do we know confidence when we see…

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In times of crisis, people need a confident leader. However, what if all this uncertainty has shaken the foundation you were standing on? You may not feel very confident anymore. In fact, you’re wondering if you have what it takes to do this! If this is how you feel today, maybe you’ve got an incomplete…

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In crisis we are not likely to say, “Now is the right time to build confidence.” We tend to believe a crisis is when our confidence will be shaken. It is difficult to find our footing, let alone be confident of where we stand. But, I would like to propose that crisis is the perfect time…

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In times of uncertainty, things like change, conflict, setting expectations, role clarity or any number of challenges leaders of teams might face are top of mind. Yet, embedded in each of these challenges is our struggle to communicate in ways that connect to our “audience” so they “get it” and can respond quickly. We could…

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It takes a whole lot of stamina to sustain through a crisis. If you are a leader, you might be getting weary. At least if this was a marathon we would know we are at mile marker 21 and we only have 5 more to go. There isn’t an end in sight, in fact, everything…

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Many months ago in a Sunday service, my pastor said, “What we celebrate, we accelerate.” It was energizing to me then as I was working to launch some new ideas and I responded with a resounding, “YES!”  What about when you are not in the mood to celebrate? What about when everything that had  been…

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